Summary:

IT support engineer to support our South Florida clientele. This engineer will be part of our growing Florida office. This position requires an applicant with a strong work ethic and the ability to follow through on both short and long-term projects.

Responsibilities:

  • Provide support services to our clients
  • Support Windows Server environments
  • Provide email support including Microsoft Exchange Server, Google Apps, and Office 365
  • Provide remote and onsite (face-to-face) server/desktop support
  • Network and router experience: setup, managing, troubleshooting
  • Troubleshoot end-user issues with hardware, software, and networks
  • Support and troubleshoot firewall and security appliances
  • Effectively communicate to the general public, co-workers, and management through both written and oral channels

Skills & Requirements:

  • Microsoft Certified (MCTS, MCP, MCSE, MCSA), Plus CCNA, A+, Net+ is a plus
  • Experience working with end users demonstrating excellent customer service etiquette and skills via telephone, email and in person to resolve application software, system software, hardware, printing, and network issues.
  • Solid knowledge of local area networks (cabling, installation, design, troubleshooting, TCP/IP, router configuration, file sharing, etc.)
  • Solid knowledge of terminal services, remote access, Active Directory and Group Policy
  • Solid knowledge of Windows Server 2003/8/12, including Exchange (configuration, maintenance, installation, etc.)
  • Strong computer skills including Outlook, Word, Excel and PowerPoint.
  • Bilingual/Multilingual in English/Spanish a plus.
  • Creativity, Flexibility, Detail & Deadline-Oriented, Self-motivated, Positive work ethic and attitude

Additional Information: 

Salary:    Competitive, Based on Experience

Location:     Boca Raton, FL; This position requires 40%-50% travel to local clients within a 30-mile radius of Boca Raton, FL. Reliable transportation is required.

Experience:  5 years minimum; Experience maintaining hardware

Education:    4-year College

Certification:   Microsoft Certified (MCP, MCTS, MCSA, or MCSE)

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